Frequently Asked Questions
Here are some helpful things to know about your experience with Leaders Services.
We proudly serve Auckland and the surrounding regions. If you're just outside our standard service area, get in touch—we’ll do our best to accommodate your needs.
Yes. We provide premium cleaning and painting services for both homes and commercial properties, including offices, showrooms, and new developments.
You can book online through our website or call us directly. We’ll confirm your appointment and send a reminder prior to your scheduled visit.
We combine precision, discretion, and exceptional service. Our handpicked team is trained to deliver a high standard of detail, whether we’re restoring your interiors or giving your space a flawless finish.
Yes, we use premium eco-friendly and non-toxic products that are safe for children, pets, and the environment—without compromising on results.
We provide interior and exterior painting, feature walls, touch-ups, and full property refreshes. Our team can also assist with colour consultation and finish recommendations.
Not necessarily. Many of our clients trust us with key access or coded entry. We’re happy to work while you're out, and we always secure the property before we leave.
We offer tailored quotes based on the scope, materials, and time required. You’ll receive a transparent estimate before any work begins—no surprises.
Absolutely. Many of our clients opt for weekly, fortnightly, or monthly cleaning schedules. We’ll work with you to find a rhythm that suits your lifestyle.
We understand that plans change. Simply contact us at least 24 hours in advance to reschedule or cancel your appointment without penalty.
Frequently Asked Questions
Here are some helpful things to know about your experience with Leaders Services.
Are you insured? What if something gets damaged during the clean?
Yes, we’re fully covered with public liability insurance. If anything is accidentally damaged during a clean due to our fault, it’s covered whether it’s a minor item or something larger. We take full responsibility for our work and always aim to handle any issues quickly and professionally.
Do I need to be home during the clean?
That’s totally up to you. Many clients prefer having the clean done during work hours and coming home to a fresh space. Others work from home and are present during the clean. We’re happy to work in either scenario.
How do you handle access or keys if I’m not home?
We have clear internal procedures for handling client keys and access instructions. If you choose to leave a key with us, it’s securely stored and tracked from our office. If you prefer to leave instructions on where to find the key or how to access the property, we’ll follow them exactly.
Are you okay with pets at home?
Absolutely. We love pets. As long as your furry friend is comfortable around people and cleaning tools, they’re more than welcome to be around. If your pet tends to get excited or anxious, you might prefer to keep them in a safe space during the clean.
Are your cleaners background checked and trained?
Yes, every team member is vetted, trained, and fully briefed before attending any job. We take quality and trust seriously from day one.
Do I need to tidy or clean before you arrive?
Absolutely no need to clean, that’s our task. Tidying is optional. If your booking doesn’t include tasks like organising clothes or picking up toys, we’ll place items aside neatly and focus on the cleaning. If you’d like those included, leave it all for us!
Do you bring your own products and equipment?
Yes, we bring all our own tools and products. We’re trained on the equipment and products we use. That means we’re more productive, efficient, and confident with the results we deliver. However, if you have special needs or requests regarding products or tools, you are more than welcome to customise with a prior notice.
Are your products eco-friendly?
We aim to use the safest and most eco-aware products available, including septic-safe options. In most cases, we lean towards environmentally conscious solutions that are safe for your home and our team. However, some situations, like deep shower scrubs or commercial jobs, may require stronger products. We always make conscious, balanced choices based on your space.
Can I set up regular cleaning appointments?
Absolutely. Many of our clients opt for weekly, fortnightly, or monthly cleaning schedules. We’ll work with you to find a rhythm that suits your lifestyle.
What happens if I need to reschedule or cancel?
We understand that plans change. Simply contact us at least 24 hours in advance to reschedule or cancel your appointment without penalty.